Stinson Owl-Lite Refund Policy
Thank you for choosing Stinson Owl-Lite for your traffic and infrastructure needs. We appreciate your business. We also want to ensure that you have a satisfying experience while you’re exploring, evaluating and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Stinson Owl-Lite.
Standard Return Policy
We believe you will be pleased with the products you purchase from Stinson Owl-Lite; that’s because we go out of our way to ensure that all of our products are designed and built to be exactly what you need. We understand, however, that at times a product may not be what you expected it to be. In an instance such as that, we invite you to review the following terms related to returning a product.
For any undamaged/unused stock product (we reserve the right), simply return it with any included accessories and packaging along with the original receipt within 7 days of the date you receive the product, and we will exchange it or offer you a refund based upon the original payment method. In addition, please note the following:
Products can only be returned in the condition in which they were originally purchased.
The following products are not eligible for return:
Non stock items
Used products that have been damaged by the purchaser cannot be returned if the damage was caused by the purchaser’s own negligence and misuse of the product.
How to Return an Item
Bring Your Item to a Stinson Owl-Lite Location
You can return the item(s) to the Stinson Owl-Lite location where it was purchased. A Stinson Owl-Lite Customer Service Representative will assist you with your return, at which point a refund will be processed. To locate a Stinson Owl-Lite location, please refer to the Contact Us page.
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:
If you paid by a credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Exchange an Item
If you require a different item than the one you purchased, we would be happy to exchange one product for another.
Items ordered from Stinson Owl-Lite that arrive damaged or are incorrect can be returned to Stinson Owl-Lite, or by contacting Customer Service at 905-669-2360.
Need to Have Proof of Purchase
Please ensure that upon coming in to return/exchange an item that you have a copy of the order confirmation, as well as receipt.